標題: Benefits of using User Experience [打印本頁] 作者: saifulislam17@g 時間: 2024-3-14 13:38 標題: Benefits of using User Experience It mixes marketing, communication, psychology, graphic design focused on usability, computer science... The key The perception of users when interacting with the product or service is studied. Benefits of using Customer Experience Continuous measurement of customer experience and their interaction with the company. Being a measurable process we achieve a great capacity to prevent future problems. Get more customers (more loyal customers) and ensure that those customers stay longer on the website. It counts on the client and helps them know what they are looking for. Pursue the customer's emotional involvement with the brand.
It is about predicting the possible behaviors and attitudes ID Number List of customers in order to cover them ( Big Data can be used for this ). Indirectly it makes the employee's job more comfortable If a customer is not satisfied, they will put pressure on and wear down the company's staff with complaints and concerns. An unbeatable customer experience will benefit the business environment and prevent complaints and claims. Analyze the competition and aim to differentiate yourself from it. Not only in the traditional terms of price and product but in philosophy, culture, services, customer treatment... Spread the corporate brand.
There is no greater capacity to influence than what a client can offer. The expert has the objective of making the user's interaction with the company easier. Is the product understood? Is it easy to find the products? User loyalty A loyal customer will spread our brand and our products better than any advertising strategy. If a user initially has a bad experience with a company, obviously they are not going to go to that entity again. Taking care of all those details are a fundamental part of the user experience. The investment is recovered By avoiding confusion and errors, the user will always be more willing to purchase a service from that company.
