The acquisition of Tymeshift is anothe

piloyniloy12@gm

“Tymeshift enables our customers to optimize their workforcebased on accurate data and forecasts, automate the most tedious tasks, collectbetter information and produce clearer reports,” said David Birchmier, formerCEO of Tymeshift CEO, currently Director, WFM Strategy and GTM at Zendesk.“Having the right people on the right channels, at the right time and based onreal-time data provides an immediate increase in value to your customers. Thisis what we have done with Tymeshift customers and now we will expand thisaudience by officially joining Zendesk. » “Tymeshift enables our customers tooptimize their workforce based on accurate data and forecasts, automate themost tedious tasks, collect better information and produce clearer reports. »

David Birchmier, former CEO of Tymeshift Tymeshift providesmanagers with real-time insights Chinese Malaysia Phone Number List  into agent activity, attendance and schedulecompliance. This broader vision of productivity allows them to identify aspectsto improve, as well as skills to strengthen to improve productivity. r step in Zendesk's journey towardsintelligent CX. The combination of Tymeshift's forecasting capabilities andZendesk's AI capabilities forms the foundation of the next generation ofAI-powered CX. It keeps organizations productive through automated agentscheduling and instant response to spikes in customer questions. To learn moreabout Tymeshift and the benefits of HR management, visit Tymeshift.com .How AIcan help

businesses protect against uncertainty For businesses,resilience is not a mantra, it is a necessity. So many are turning to AI (andtheir CX teams) to help them get through difficult times. By Cristina Fonseca,AI Manager at Zendesk Last updated August 30, 2023 EXECUTIVE DATA AI ANDAUTOMATION LEADERSHIP Your customers value you based on the last experiencethey had with you. So consistency is key, whether you're facing a tougheconomic situation or an unexpected increase in the number of customers needinghelp. AI helps teams boost productivity, increase efficiency, and meet growingcustomer expectations in an age where there is often a demand to do more withmuch less. In fact, 76% of business leaders we surveyed plan to rely more on